REFUND POLICY — THE BLACK SECRET LLC

​

Last Updated: December 9, 2025

State of Operation: Washington (WA)

All purchases, monthly memberships, packages, and commitment plans are non-refundable, except where required by Washington State law.

​

Monthly Memberships

• Sessions must be used within the monthly billing cycle.

• Unused sessions expire at the end of the cycle.

• No rollovers, credits, or refunds for unused sessions.

 

6-Month Commitment Package

• All sessions must be used within the 6-month term.

• Unused sessions at the end of the 6-month period are forfeited.

• Refunds are not issued if the client fails to schedule or use sessions.

• Results are guaranteed if the client:

  • Completes a minimum of 2 sessions per week

  • Follows the nutrition guidance provided

• The results guarantee covers improvements in one or more of the following:

  • Fat loss or body measurements

  • Strength and reps compared to the initial assessment

  • Flexibility, mobility, energy, or sleep

  • Correction of overactive/underactive muscles identified in the initial assessment

 

Trainer Cancellations

• If a trainer cancels due to emergencies, accidents, travel issues, or other unavoidable events, the session is not lost and will be rescheduled at no extra charge.

• No refund is required because the session will still be delivered.

 

Exceptions Required by Washington State Law

Refunds may be provided in rare cases if:

• The client provides medical documentation preventing participation.

• The client relocates outside the service area when the area was not disclosed.

• There is a billing error or fraudulent charge.

 

No Refunds for Lack of Use

• Failure to schedule sessions, missed appointments, or failure to utilize purchased training does not qualify for a refund.

• This applies to both monthly memberships and long-term commitment packages.

 

Contact for Refund Requests

Email: theblksecrect@gmail.com
Website: https://www.theblacksecretllc.com